COMFORTING COMPANIONS CARE PROVIDERS INC., (“Company,” “we,” or “us” “comforting companions”) respects your privacy and is committed to protecting it through this Privacy Policy.
Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) and where applicable the Personal Health Information Act (Nova Scotia) (“PHIA”).
This Privacy Policy governs your access to and use of http://comfortingcompanions.ca/, including any content, functionality and services offered on or through http://comfortingcompanions.ca/, (the “Website”), whether as a guest or as a registered user. This policy applies to Personal Information we collect on the Website and by email, phone calls, text, or other electronic or verbal messages between you and Comforting Companions.
Please read the Privacy Policy carefully before you start to use the Website or contact us about services or queries before providing us any personal information. By using the Website and contacting us directly, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not contact us or access or use the Website.
Personal Information
Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization.
Why do we collect Personal Information?
We collect Personal Information to provide Companion and Support Services to you. In addition, we may distribute publications and offer educational opportunities concerning companion care or related topics to services or by your request, which we provide as a service to you and others in our community.
The Company collects your information to record and support your participation in the services you select. If you register to download a PDF or resources, sign up for our newsletter, and/or purchase a product or service from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.
How do we collect personal information?
We collect personal information only by lawful and fair means and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained by your request and or contract for services and data will not be used for any other purpose without further consent. Any other information given by you to Comforting Companions is voluntary.
Information You Provide to Us.
The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.
We use the information you voluntarily provide to us to deliver the requested product and/or service, to improve our overall performance/services, and to provide you with offers, promotions, and information as you request through contracting us for services.
Information We Collect Through Automatic Tracking Technology
As you navigate through our website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The information we collect through our website automatically is used for statistical data and will not include personal information such as your contact information, health related information and financial information. We use this data to improve our website and our service offers. To the extent that you voluntarily provide personal information to us, our systems will associate automatically collected information with your personal information.
Use of Cookies And Pixels
Like other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.
The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
Third Party Use Of Cookies
Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
Email Information
If you choose to correspond with us through email or request updates on visits through email as outlined in our contract, we may retain the content of your email messages together with your email address and your/our responses to deliver services that you have requested by means of contracting us for services. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.
All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribed link in the e-mail.
If you voluntarily choose to offer or request personal information in return, deliver services to you under contract via email, complete confidentiality and security is not possible over the internet. Internet use and communication is subject to interception, loss and alteration and it is possible for a third party to view that information. You acknowledge that Comforting Companions Care Providers Inc. shall not be responsible for any damages you may suffer as a result of transmission of confidential or sensitive information over the internet and as such, all communications to deliver services to you, will be at your own risk.
Collection from Third Parties
Sometimes we may obtain information about you or those we are contracted to see on your behalf, from other sources including:
- Government agencies or departments.
- Health care providers, including those in assisted living or long-term care facilities.
- Other third parties who represent that have the right to disclose the information.
How do we use your information?
We use personal information for purposes of presenting our website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time to time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information with your explicit consent prior to making such offers to third parties and your consent can be withdrawn by indicating that to us in writing.
From time to time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
How do we store your information?
The information you provide to us and we to you by way of services you have requested through our communications is stored and kept on secure servers that are compliant with privacy laws. Some of your information is kept on file for the duration of us providing services to you and some of your information is deleted securely and or anonymized on a regular basis once it has been used for its purposes and no longer needed. Other personal information that we may be required to keep on file after services are no longer required, may be kept for a longer period as a legal obligation, ongoing service provision or user request. The personal information you share with us and information collected around providing services to you, is stored electronically, is only accessible by authorized staff of Comforting Companions, who have signed extensive Confidentiality Agreements and by contracted individuals/providers to help maintain and manage security of our information.
Disclosure of Information
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.
We may disclose your personal information, which you voluntarily shared, to our employees, subsidiaries, affiliates, and service providers as necessary to provide the services outlined in our contract with you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.
We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
Security Measures
We use appropriate security measures such as encryption, access control and regular security assessments to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that e-mail is not a fully secure medium and any and all communications that are requested through Comforting Companions whether voluntarily or through contracted services will be at your own risk.
Updating Information and Correcting Errors
Since we use your personal information to provide services to you, it is important that the information be accurate and up to date. If any of your information changes, is inaccurate or incomplete, we will give you the right to correct inaccurate personal data, right to request deletion of personal data under certain conditions, and the right to object certain types of processing.
Access to Personal Information
We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you if services are no longer provided. In the event of a breach as it relates to your information, you will be contacted immediately with the details of what was accessed, how it was handled and measures to mitigate the impact of a breach and prevent future occurrences. We have internal procedures for responding to breaches and communication protocols with affected users.
Privacy Policy Changes
We may change our Privacy Policy from time to time without notice. Please check our website for the most up-to-date version of the policy. Note that these practices may be changed, and any changes will be posted; however, changes will only apply to activities and information on a go forward, not on a retroactive basis.
Regular Review
The privacy policy will be reviewed and updated regularly to ensure compliance with applicable laws and best practices.
Governing Law
This policy shall be governed and construed in accordance with Nova Scotia law. If any provision in this policy is declared illegal or unenforceable, the provision will become void, leaving the remainder of this policy in full force and effect.
Questions, concerns or requests for access
If you have any questions or concerns regarding our Privacy Policy, please contact us as follows:
Yvette Gagnon, Privacy Officer
Email: yvette@comfortingcompanions.ca
Effective Date of Policy – April 23, 2025